Terms of service

These general terms and conditions of sale (the "Terms") govern the contractual relationship between the operator of the Foot Drop website (the "Seller") and any person making a purchase on it (the "Customer"). Placing an order implies full and unreserved acceptance of these Terms.

1. Products

Foot Drop offers football shirts, kits and sportswear inspired by clubs and national teams, available in standard or personalised versions. Photographs and descriptions are as accurate as possible but cannot bind the Seller in the event of a slight difference (colour shade due to your screen, finishing details).

2. Orders

The Customer selects the items, the size and any personalisation, then confirms the cart. The order is definitively registered once payment is confirmed, and a summary email is sent to the Customer. No change is possible after confirmation, as preparation begins immediately. The Seller reserves the right to refuse or cancel any order that is abnormal or placed in bad faith.

3. Prices

Prices are shown in euros, inclusive of all taxes, or in the local currency of your market where applicable. Shipping costs are shown before the order is finally confirmed. The Seller reserves the right to change prices at any time; the applicable price is the one in force at the time the order is placed.

4. Promotional offers

Buy 2, get the 3rd free

For every two eligible shirts purchased, the third — the cheapest one in the cart — is free. The discount is applied automatically in the cart, limited to one free item per order.

Foot Drop Club member benefit

Club members receive one extra free shirt on every order, which stacks with the offer above. In practice: 2 shirts bought = 2 shirts free. The benefit is automatic, has no time limit and applies to the eligible items in the cart.

Referrals

Every Customer has a personal referral code. The referred friend receives a discount on their first order; the referrer is credited with one free shirt as soon as the referred friend's order is confirmed and not cancelled. Referral benefits are personal, non-transferable and cannot be exchanged for any cash equivalent. The Seller reserves the right to cancel any benefit obtained fraudulently or through self-referral.

Offers are not retroactive and cannot give rise to any cash refund.

5. Secure payment

Payment is made online by bank card and by the other methods offered at checkout. Transactions are secured by a provider certified as PCI-DSS compliant. The Seller never has access to the Customer's full card details.

6. Delivery

Preparation: 3 to 5 days. Delivery: 10 to 13 days. Standard tracked delivery at €3.90, or the equivalent in your billing currency, confirmed before the order is placed. Items are shipped from our partner warehouses located in Asia; any customs duties or import taxes remain payable by the recipient. Full details are set out on the Shipping page.

7. Right of withdrawal

In accordance with Articles 9 to 15 of Directive 2011/83/EU — and, for customers in the United Kingdom, Regulations 29 to 34 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — the Customer has 14 days from delivery to exercise the right of withdrawal on non-personalised items.

In accordance with Article 16(c) of the same Directive, and with Regulation 28(1)(b) of those Regulations, this right does not apply to goods made to the Customer's specifications or clearly personalised (printing, text, pattern or colour chosen by the Customer), the sale of which is firm and final.

Detailed conditions are set out on the Returns and refunds page.

8. Legal guarantees

Independently of the right of withdrawal, the Customer benefits from the legal guarantee of conformity under Directive (EU) 2019/771 as implemented in their country of residence and, for customers in the United Kingdom, under the Consumer Rights Act 2015. Where a product is non-compliant or faulty, the Customer may obtain its repair, replacement or a refund.

9. Liability

The Seller cannot be held liable for damage resulting from improper use of the product or from failure to follow the care instructions, nor for delivery delays attributable to the carrier or to the customs authorities.

10. Personal data

The data collected is necessary in order to process orders and is handled in accordance with our Privacy policy.

11. Disputes and mediation

These Terms are governed by French law. This choice of law does not deprive the Customer of the protection afforded by the mandatory consumer-protection rules of the country in which they habitually reside. In the event of a complaint, the Customer should first contact customer service through the Contact page. If no amicable solution is found, the Customer may refer the matter free of charge to an approved alternative dispute resolution (ADR) body. Failing an amicable settlement, the competent courts shall have sole jurisdiction.